Inviting someone
Open Settings → Team
Owners and admins of the account can invite.
Enter the email and a role
The invitation shows as “Invitation pending” until it is accepted.
Your colleague sets a password
The email “Set your password” leads to a page where they choose a password — then they are directly in your account.
A pending invitation already reserves a seat of your plan, so you cannot invite more people than your plan allows.
Resend, withdraw, remove
Resend invite sends a new link (at most once a minute). Withdraw removes an invitation that was never used. Remove takes access away from an active member.
Owners and admins also see the support conversations of their team members (read-only).
Roles
The role decides what someone can do in your account. Owners and admins can invite and remove people and change roles; only roles that fit your product are offered. You can change a member’s role later in the same list, for example when someone takes on more responsibility.
If the email does not arrive
Ask your colleague to check the spam folder first. Then use Resend invite to send a fresh link. If you typed the address wrong, Withdraw the invitation and invite the correct address instead. The link in the email is personal — it only works for the address it was sent to.